University Catholique of Lille
Reduce 90% of the email exchanges between professors and the administration
Mission
As the project product designer, my mission was to led the project to create the better user experience and interface. Through collaborative efforts, we identified of we can improve administration and teachers life. Leveraging user research and insights, I conceptualised and led the development of responsive user interfaces and prototypes, overseeing the project's visual direction to ensure a cohesive experience.
Team structure
2 Product designer (including me)
Research methods
Interview, Focus group, Competitor analysis, user testing
My role
Product Designer, visual design, Facilitator
Plateform
Web app (Desktop)
Time Frame
Complete in 3 months 2023-2024
Design tools
Figma, Paper, Whimsical
UX research
Product design
High fidelity
Advance prototype
Qualitative research
Overview
The client came to us with a specifications document outlining their needs. This document was divided into several stages to first produce an initial usable version. This version was then revisited and refined to make it even more realistic.
Objectives
Strategic Value
Outcomes
Results
The challenge
From the start, several major challenges emerged. These shaped the strategy and decisions made throughout the project.
Exemple of a change
Before —> After
Research
To ensure a user-centered approach, multiple research methods were employed, focusing on collaboration with stakeholders and end-users.
Workshop 1: Understanding the Brief
Workshop 2: User Interviews
Workshop 3: Ideation and Co-Creation
Insights & Results
Through research, several key insights emerged, guiding the recommendations and solution design.
Insights
Recommendations
Prioritize essential functionalities and exclude marginal use cases for the first version.
Automate repetitive tasks to reduce human error.
Conduct rapid iterations based on user feedback.
Testimonials
-University Professor-
-Administrator participating in the workshops-
My learnings
This project offered several valuable lessons, both methodological and human.
This project emphasized the importance of questioning initial requirements. User research revealed significant gaps between the client’s brief and real user needs. By involving users early through interviews and workshops, we refined the scope and delivered a solution that truly aligned with their expectations. This experience solidified my belief in the value of validating assumptions at the start of any project.
Initially, our design was too complex, which delayed development. Reducing the scope to a focused MVP allowed us to prioritize key features and address core needs efficiently. This taught me that starting small and iterating based on feedback often results in faster delivery and higher user satisfaction.
Close collaboration with developers, stakeholders, and users was critical to the project’s success. Regular communication helped bridge gaps between technical feasibility and user expectations, fostering a shared vision. I learned that creating space for diverse input strengthens both the process and the outcome.
Testing revealed that users often made simple errors, such as misclicks or overwriting data. Adding features like autosave and error alerts significantly improved their experience. This taught me that anticipating and mitigating user mistakes is key to building trust and satisfaction.
Limited late-stage testing highlighted issues that could have been caught earlier. This showed me the value of integrating usability testing during the wireframe phase to identify and resolve problems sooner, saving time in later iterations.